FAQ
Frequently Asked Questions (FAQ)
Q: Are furrific® products safe for my dog?
A: Yes! All furrific® products are crafted from non-toxic, pet-safe materials and undergo thorough quality checks. Our designs prioritize your dog's safety, ensuring they experience comfort and fun without any worries.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@furrific.shop with photos. We will provide a replacement or refund promptly.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
Contact Information
📞 Phone: +85224222505
🏢 Address: FUNG FAT KNITTING MANUFACTORY LTD
42-46 Tai Lin Pai Road, Block H, 13/F, Phase 2, Kwai Shing Industrial Building, Kwai Chung, New Territories, Hong Kong
✉️ Email: service@furrific.shop
Q: Are furrific® products safe for my dog?
A: Yes! All furrific® products are crafted from non-toxic, pet-safe materials and undergo thorough quality checks. Our designs prioritize your dog's safety, ensuring they experience comfort and fun without any worries.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping to Hong Kong typically takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@furrific.shop with photos. We will provide a replacement or refund promptly.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Please note that customs fees, import duties, or taxes may apply and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. After processing, cancellations are no longer possible. Contact us immediately if you need assistance.
Contact Information
📞 Phone: +85224222505
🏢 Address: FUNG FAT KNITTING MANUFACTORY LTD
42-46 Tai Lin Pai Road, Block H, 13/F, Phase 2, Kwai Shing Industrial Building, Kwai Chung, New Territories, Hong Kong
✉️ Email: service@furrific.shop